About Us/ All you need to know about us

National Insurance Brokers are one of Wimmera’s premier brokers. Extensive experience in risk management, complex insurance solutions and customised customer service ensures that the National Insurance Brokers team delivers on your insurance needs.

Named Top 3 Finalist in the 2019 NIBA Broker of the Year awards (VIC/TAS) National Insurance Brokers are proud to bring the industries best to the community.

National Insurance Brokers manage personal and business risks by providing tailored insurance solutions that suit the ever changing needs and the growing business landscape.

There is no one size fits all insurance and National Insurance Brokers are passionate about tailoring their services and products to meet the individual needs of all clients across every step of the journey. From acquiring, arranging and maintaining your insurance policies.

Acting on behalf of our community National Insurance Brokers provide technical expertise in product selection and claims advice, to ensure that you understand your insurance and claims documentation in a way that works for you.

Specialist services include:
– Home insurance for homes of all sizes including contents insurance
– Personal Insurance
– Car Insurance
– Personal Income Insurance
– Equipment Insurance
– Business Insurance
– Farm and Crop Insurance
– Not for Profit & Charity Insurance
– Tailored insurance packages designed to suit the needs of you, your family, business and assets
– Risk reduction and management
– Supportive claim and settlement process
– Premium Funding ability to assist with your cash flow & pay your premiums monthly
– Delivering technical expertise in insurance markets, pricing solutions, features and benefits, terms and conditions and policy in language you understand

To assist our clients the team at National Insurance Brokers have worked hard to create a claims process that supports and empowers our customers. Making a claim is easy and we are here to assist you every step of the way.

After being in the industry for many years we understand that claims never happen at the ideal time. That’s why we are contactable out of hours for all emergencies.
We are here to support you exactly when you need it!

To lodge an emergency claim after hours please phone 0400 840 397.

 

Complaints

If you remain dissatisfied, you have the right to refer your complaint to the Insurance Broking Division of the Australian Financial Complaints Authority (AFCA) for further consideration and/or adjudication. All of our AFS licensed entities are members of this independent facility. Your complaint will be referred to an AFCA Case Manager who will conciliate with a view to seeking a solution acceptable to both parties.

If either party/ies reject the AFCA Case Manager’s findings and your complaint remains unresolved, it will be referred to the AFCA’s Referee who will make a final determination on the resolution of your compliant. The decision of the Referee is binding on us (but not on you).

Further information about AFCA is available from our office.